www.handsandpaws.co.uk/google81e8411075779423.html

Terms and Conditions

WHAT INFORMATION WE COLLECT FROM YOU

We collect information you give us voluntarily when you place an order, create an account on our website, enter a competition or contact us directly by email, phone, letter or via social media. This information may include your name, address, email address and phone number.

Our website also collects information about each visit you make using cookies. Cookies are small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or looking at https://www.aboutcookies.org/ which offers guidance for all modern browsers

HOW WE USE YOUR INFORMATION

We only use your information for the specific purpose indicated at the point of consent i.e. when you provide information voluntarily in order to receive goods, services or information from us. For example, if you have placed an order with us, we may contact you to update you on the status of that order, but you will not receive other communications from us unless you have explicitly asked to receive them.

PAYMENT

We do not store any customer payment information (i.e. debit or credit card details) on our own servers – these details are held in our accounts with PayPal, ensuring they cannot be viewed by any third-party, including us.

We take the issue of data security very seriously and have put all reasonable measures in place to prevent your personal information from being lost, stolen or otherwise accessed, altered or transferred without your authorisation.

RIGHT TO CANCEL ORDER

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

You don't have a right to cancel goods with a seal for health protection and hygiene reasons that's been broken.

RETURNS

You can return your order within a 14 day period as long as the seal has not been tampered with on any packets. The customer will be responsible for postage if the goods are returned. A full refund will be given on goods as soon as we recieve them.